Website Hosting Support
Below are some resources, should the occasion arise where some support is needed for your
hosted website.
The Web Presence Group staff has a wealth of experience with nearly all aspects of
website design, hosting, and administration. If there are issues with your server
and you need some guidance, we are available to help you. Minor assistance is
provided free of charge. An example of this type of assistance would be that you need some
DNS changes.
Fee-Based Support
For those situations where you require more than a quick suggestion or pointer,
our staff is available on a consulting basis. Examples of this type of assistance are:
- You need significant changes to your website.
- You want new scripts or programs for enhanced capabilities.
For email-based help, please use our online support form.
Getting your site up and running
How do I upload my web pages to the server?
When you sign up for your hosting account, you will be given a username and password to login
to the server where your site is being hosted. You can FTP to your site by typing "ftp www.mydomain.com"
at a dos prompt or by using any one of many graphical ftp tools, such as WSFTP or CuteFTP. Once you
are logged onto the server you can type a ? at the prompt to see a list of commands if you logged in
via the command line or use one of the buttons in your graphical ftp tool to move or see files.
To upload your web pages or text files, you basically want to do a "put" in ascii mode to the desired
directory. To upload your picture or image files you want to do a "put" in binary mode. Generally your
files should all be named in lower case letters, and must have the proper extensions, e.g. .jpg or
.html, etc.
I can't see my pages, what's wrong?
If you go to your site, www.yourcompany.com, and see nothing, the reason is probably that you
have not named your main page either, index.html for UNIX hosting, or default.htm for NT/2000 hosting.
Another leading cause is that for UNIX hosting on a Cobalt, you must upload your web page files to
the /web directory and not the web directory for the username you are logged in as. When you first FTP
into your domain, you are presented with a set of instructions of where to upload the files.
Follow these instructions!
The Cobalt directories are set up like this so that you can offer multiple users their own websites
in their own directories keeping them distinct from the main website.
DNS and Name Registration
Can I have multiple domains pointing at my one site?
You can have as many domains as you would like pointed at a single site. Just let us know what
the names are, and if you need new domains registered, we will do that also.
To use your DNS, what do I need to do?
Please send an email to WebPG Hostmaster
with the names and IP addresses for the domains you desire and we will include the
entries in our DNS files. Then please reference the following nameservers
with the name registrar (Network Solutions, etc).
| Machine |
Hostname |
IP Address |
| Primary Nameserver |
NS1.WEBPG.NET |
208.44.242.31 |
| Secondary Nameserver |
NS2.WEBPG.NET |
208.44.242.32 |
The Web Presence Group also offers name registration through our membership
in OpenSRS at competitive rates. More Information >>
I have a name registered with another provider. How do I move the site to you?
Just let us know, and we will make all the arrangements. We will submit
a change notice to InterNIC. You will receive an acknowledgement of the
change from InterNIC. Just reply to their email, saying "Yes" where they
ask if you acknowledge the change. In 1 to 3 days, the name change will
be complete.
Site traffic
How can I tell how many hits I am getting on my site?
Each client has a URL which allows them to view their usage. For UNIX hosting on a Cobalt,
the graphs are controlled from your GUI interface, and you can select the type of statistics you would
like to see. For the NT and business hosting accounts, you will be given a URL which allows you
to view your traffic with detailed graphs.
Secure Certificates for online sales
How do I make the website secure for online sales?
Securing a website takes two things; the webserver must have a digital
certificate installed, and the web page must be programmed to use the
certificate. The digital certificate is granted by a trusted third party
which certifies that your company is indeed the company which is represented
by the website (you are not an impostor trying to defraud the public).
These certificates are a computer code which is installed on the webserver.
Once the certificate has been installed, the page designer creates a secure
link. This is done by changing the "http://" at the beginning of a URL
to "https://". The extra "s" tells the webserver to make the link secure.
How much does a certificate cost?
The digital certificate is available from several sources. Two of the
largest certificate authorities are Verisign and Thawte. The certificate costs
about $125 per year. We can handle the application
for you, and we must generate a digital key from the webserver before
applying for the certificate.
Server Use
Can I load on XYZ software package?
Maybe, depending on what the software is. If it is software that can run
directly out of your own directory, it will probably work fine. If it is software
that needs to be loaded on the entire box, that all who use the box have access to,
then no. It would probably be time for you to consider a dedicated
server at that point.
Are there any restrictions on the use of your hosting?
Simply put, we do not allow use of the server which could be
prosecuted under any law having jurisdiction. Examples of uses which
would not be permitted are any illegal materials (copyright violations,
warez, etc) or SPAM (unsolicited commercial email).
Do you allow adult content?
No, adult content is not permitted under our acceptable use policy.
Account Information
How do I change my account to a higher level?
Just send us an email or give us a call if you would
like to move up from a basic to a business or e-commerce hosting package utilizing a secure
certificate for taking credit cards or financial information. You also may want to consider moving
to your own dedicated server. We offer many packages,
with one suitable for your needs.
What forms of payment do you accept?
We accept nearly any form of payment you may want to use: VISA, MasterCard,
American Express, Discover, Check, Money Order, Wire Transfer, PayPal, BillPoint,
and Western Union. If there is another method you would like to use, please
contact us and we will consider it. We want to make it easy for you!
Can I pay online?
Yes! You can use your credit card on our
secure payment page.
Who do I contact for administrative or billing questions?
Please contact Customer Service.
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