Dedicated Server Frequently Asked Questions
DNS and Name Registration
Can I run my own DNS?
Yes. You run your own server. If you want to run a DNS service you are
welcome to do so. If you prefer not to run your own you can use our DNS free
of charge. If you do run your own, you will not have access to the reverse
IP. For reverse entries, please send an email to
WebPG Hostmaster with the name and
IP address and we will include the entry in our reverse DNS files.
If I use your DNS, what do I need to do?
Please send an email to WebPG Hostmaster
with the names and IP addresses for the domains you desire and we will include the
entries in our DNS files. Then please reference the following nameservers
with the name registrar (Network Solutions, etc).
| Machine |
Hostname |
IP Address |
| Primary Nameserver |
NS1.WEBPG.NET |
208.44.242.31 |
| Secondary Nameserver |
NS2.WEBPG.NET |
208.44.242.32 |
The Web Presence Group also offers name registration through our membership
in OpenSRS at competitive rates. More Information >>
IP Addresses
How many IP addresses do I get?
We will supply you with the IP addresses that you need. We generally supply IPs
in blocks of 5 or 10 as you need them. We only ask that you justify their use, as
we have to justify our use to obtain more. We generally keep enough IPs in reserve
to quickly satisfy your requests so there is no need to "bank" IPs in reserve
yourself.
How much do extra IP addresses cost?
We do not charge for IP addresses, but again, we ask that you only request
IPs that you are actually going to use.
Bandwidth
How do you measure bandwidth?
Bandwidth is measured using the "95th percentile of 5 minute averages" method.
We have an entire page on this subject where you can read
about it in detail. In summary, we monitor the data in and out of the backbone switch
port that your server is connected to. We measure an average every 5 minutes, gathering
samples throughout the entire month (8,640 samples). We arrange the samples from
highest to lowest then toss out the top 5% (432 samples). The 433rd sample is your
bandwidth usage for the month. This method allows you to burst at a high rate 1/20
of the time without cost penalty.
How do I change my account to a higher level?
You have to do nothing. We only charge you for what you actually use for that
month. We do not "cap" or limit your usage, so if you need more usage in one
month, you can just use it with no fear of being limited.
How can I tell how much I am using?
Each client is given a URL which allows them to view a real-time plot of the
usage. 4 plots are provided giving a daily, weekly, monthly, and yearly view.
Our page on bandwidth shows an example of these
plots.
Server Use
Can I load on XYZ software package?
Yes, you can load on whatever you want. It is your machine to administer
in the manner you see fit. Bear in mind that the farther you deviate from the
supplied configuration, the less we would be able to support you. If you
are comfortable in your administration skills, please feel free to
do as you wish.
Are there any restrictions on the use of my server?
Simply put, we do not allow use of the server which could be
prosecuted under any law having jurisdiction. Examples of uses which
would not be permitted are any illegal materials (copyright violations,
warez, etc) or SPAM (unsolicited commercial email).
Do you allow adult content?
No, adult content is not permitted under our acceptable use policy.
Account Information
What forms of payment do you accept?
We accept nearly any form of payment you may want to use: VISA, MasterCard,
American Express, Discover, Check, Money Order, Wire Transfer, PayPal, BillPoint,
and Western Union. If there is another method you would like to use, please
contact us and we will consider it. We want to make it easy for you!
Can I pay online?
Yes! You can use your credit card on our secure payment page.
Who do I contact for administrative or billing questions?
Please contact Customer Service.
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